Refund Policy
Last updated: October 2026
Reservations & Deposits
Vehicle and high-value item reservations may require a reservation fee. If you cancel before the reserved window expires, your reservation is released at no charge, subject to the seller's listing terms.
Delivery Orders
If an order cannot be fulfilled, is materially not as described, or arrives damaged, you may open a dispute from the order page within the stated window. Our team reviews disputes against listing descriptions and messages between buyer and seller.
How to Request a Refund
Go to My Orders → select the order → Raise a Dispute and describe the issue. Our support team will review and, where applicable, process a refund to your original payment method.
Processing Time
Approved refunds are typically returned to your wallet or bank within 5-10 business days, depending on the payment provider.
Non-Refundable Items
Digital goods, services already rendered, and items explicitly sold "as is" are generally non-refundable unless they violate these terms or applicable law.
Contact
For refund questions, contact [email protected] with your order number.